Refund Policy

At ShutterBloom, we are committed to capturing your most important moments with professionalism and creativity. Customer satisfaction is very important to us, and we aim to resolve any issues quickly and fairly. Please review our refund policy below:

Appointment Cancellations

• Cancellations made at least 3 days before your scheduled photo session are eligible for a full refund.
• Cancellations made 1–2 days before the session qualify for a 50% refund.
• Same-day cancellations or missed appointments are non-refundable, as time and resources will have been allocated.

Rescheduling Policy

• You may reschedule your session once, free of charge, if requested at least 2 days in advance.
• Last-minute rescheduling (less than 24 hours' notice) may incur a rescheduling fee.

Dissatisfaction with Photos

• If you are not satisfied with your final photos, please contact us within 5 days of receiving them.
• We will review your concerns and may offer a free re-edit, partial refund, or complimentary reshoot, depending on the situation.

Deposits for Events or Custom Packages

• Deposits made for weddings, events, or custom photography packages are non-refundable unless the booking is canceled at least 10 days before the scheduled date.
• If canceled within that period, a 50% refund of the deposit may be granted.

Product Returns (Prints, Albums, etc.)

• If you receive a damaged product, please notify us within 3 days of delivery with photo evidence. We will offer a replacement or a full refund.
• Due to the personalized nature of printed materials, all sales are final unless defective or damaged.

If you have any questions or concerns, feel free to contact us directly. We value your trust and look forward to delivering photos you'll treasure forever.

Thank you for choosing ShutterBloom!